Boil Water Notice Lifted

South East Water announced at 3pm on Friday that its "boil water notice" for customers in Tunbridge Wells had been lifted.

This was the announcement from the South East Water website:

Fri 12th Dec 2025 at 2:57 PM

With immediate effect the boil water notice is lifted in your area. Your tap water is now safe to drink.

We are very sorry for the water supply issues. The boil water notice has now been lifted with immediate effect.

This means you no longer need to boil your tap water. Your water is safe to drink and to carry out everyday tasks with.

We understand how incredibly difficult and disruptive this has been for everyone - especially in the lead up to Christmas - and the impact this has had on daily lives, families, and businesses.

Now that the boil water notice has been lifted in your area, your water is safe to drink and use as you normally would. We have changed our treatment processes to meet strict standards and flushed the network, so you can be sure the water is safe.

Now the boil water notice is lifted:
Dispose of stored water - Pour away any water you had stored, either onto your garden or into a drain. If you've been away or not used a tap or shower - Please turn them on and let it run for a few minutes. This is because you may have water remaining in the pipes from when the boil water notice was in place, which will need to be flushed through first.

You do not need to do this if you have been regularly using your taps and showers. If you notice discoloured water - Let your tap water run for a few minutes. Due to the disruption to pipes, water may appear discoloured.

This is normal and happens when naturally-occurring deposits, which settle and build up within our network of mains over time, are disturbed.

Tell your neighbours - Please also check with your neighbours to make sure they are aware the tap water is now safe to drink and no longer needs to be boiled. Bottled water stations

Our bottled water stations are open today (Friday 12 December) and will close at 10pm.

They will not reopen tomorrow (Saturday 13 December). Our customer care team and Water Direct are continuing to deliver bottled water to more than 3,000 customers registered on our Priority Services Register (PSR).

Our final deliveries will be tomorrow, Saturday 13 December. From Sunday 14 December, we will no longer deliver bottled water as your tap water supply is safe to drink.

If you have any remaining bottles of water, we suggest you store them at home and use them as needed.

We are fully committed to compensating all customers fairly for this disruption. We abide by our Guaranteed Standards of Service (GSS) and details can be found here: southeastwater.co.uk/customerleaflets. We will be writing to household customers about the compensation we will be applying to their accounts. Customers will receive compensation automatically as a credit to their South East Water accounts and do not need to contact us.