West Kent Community Radio is committed to protecting your personal information when you are using our services, which we want to be a safe and enjoyable experience. This Privacy and Cookies Policy relates to our use of any personal information that we collect from you when using our website and online services. It also relates to our use of any personal information you provide to us by phone, SMS, email, messenger, apps, letters and other correspondence and in person.
This Privacy and Cookies Policy explains the following:
• What information West Kent Community Radio may collect about you;
• How West Kent Community Radio will use the information we collect about you;
• When West Kent Community Radio may use your details to contact you;
• Whether West Kent Community Radio will disclose your details to anyone else;
• Your choices regarding the personal information you provide to us;
West Kent Community Radio is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, including the Data Protection Act/General Data Protection Regulation 2018 (these laws are referred to collectively in this Privacy and Cookies Policy as the "data protection laws"). No website can be completely secure.
WHO ARE WE?
West Kent Community Radio (charity number 1180738) is a community radio station and online publisher (www.westkentradio.co.uk and social media channels) broadcasting to West Kent on FM and online, which is based at 126 London Road, Southborough, Tunbridge Wells TN4 0PL. We are licenced on FM by the UK regulator, Ofcom and broadcast as West Kent Radio.
WHAT INFORMATION WILL WEST KENT COMMUNITY RADIO COLLECT ABOUT ME?
When interacting with West Kent Community Radio's office, either by phone, email, text, apps or a face to face visit, we may collect information including your name, address, email address and phone number.
When entering into a business agreement with West Kent Community Radio we may collect information including your name, address, email address and phone number. Please note that sometimes we will require you to provide additional personal information and sometimes sensitive personal information. When we do this, we will provide further information about why we are collecting your information and how we will use it.
HOW WILL WEST KENT COMMUNITY RADIO USE THE INFORMATION IT COLLECTS ABOUT ME?
West Kent Community Radio will use your personal information for a number of purposes including the following:
To provide our services, activities or online content, to provide you with information about them and to deal with your requests and enquiries;
To provide you with the most user-friendly online navigation experience;
We may also show you relevant advertising on third party sites where you have agreed to this;
To contact you about a submission you have made;
To use IP addresses and device identifiers to identify the location of users, to block disruptive use, to establish the number of visits from different countries, and to determine whether you are accessing our services from the UK or not.
For analysis and research purposes so that we may improve the services offered by West Kent Community Radio. This can include using geo-demographic information from external sources, where this helps us ensure we are providing the best service possible;
Where West Kent Community Radio proposes using your personal information for any other uses we will ensure that we notify you first. Please see the section on Changes to West Kent Community Radio’s Privacy and Cookies Policy for details.
WHEN WILL WEST KENT COMMUNITY RADIO CONTACT ME?
We may contact you in relation to any contact or enquiry that you submit to us when using our website and online services. This also relates to any personal information you provide to us by phone, SMS, email, apps, in letters and other correspondence and in person.
Contact for marketing purposes?
West Kent Community Radio will only send individual consumers marketing emails where you have agreed to this. We offer regular emails and bulletins to let you know about West Kent Community Radio’s news and services. If you are a business or organisation that has provided West Kent Community Radio with press information or contacted us for marketing purposes, we may use the information you have provided to contact you about West Kent Community Radio's marketing services. We may personalise the message content based upon any information you have provided to us previously and your business type.
We may use information that we hold about you to show you relevant advertising on third-party sites (e.g. Facebook, Google, Instagram and Twitter). If you don’t want to be shown targeted advertising messages from West Kent Community Radio, some third party systems allow you to request not to see messages from specific advertisers on that site in future.
If you send West Kent Community Radio news for your own publicity purposes, we may contact you to offer you other promotional services that West Kent Community Radio offers.
WILL WEST KENT COMMUNITY RADIO SHARE MY PERSONAL INFORMATION WITH ANYONE ELSE?
We will keep your information within West Kent Community Radio except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies) or as described in this section.
Generally, we will use your information within West Kent Community Radio and will only share it outside West Kent Community Radio where you have requested it or given your consent. However, we may share with third party sites (e.g. Facebook, Google, Instagram and Twitter) some data, with appropriate security measures, to show you relevant advertising on third party sites, as set out above. Sometimes West Kent Community Radio uses third parties to process your information on our behalf, for example, to provide analysis. West Kent Community Radio requires these third parties to comply strictly with its instructions and West Kent Community Radio requires that they do not use your personal information for their own business purposes unless you have explicitly consented to the use of your personal information in this way.
OFFENSIVE OR INAPPROPRIATE CONTENT SENT TO WEST KENT COMMUNITY RADIO
If you post or send content that may reasonably be deemed to be offensive, inappropriate or objectionable anywhere on or to West Kent Community Radio’s websites, social media or communications channels, West Kent Community Radio may remove such content.
Where West Kent Community Radio reasonably believes that you are or may be in breach of any applicable laws, for example on hate speech, West Kent Community Radio may disclose your personal information to relevant third parties, including to law enforcement agencies or your internet provider. West Kent Community Radio would only do so in circumstances where such disclosure is permitted under applicable laws, including data protection law.
If you are aged 18 or under, please get your parent or guardian’s permission before you submit any personal information to West Kent Community Radio when using our website and online services. This also relates to any personal information you provide to us by phone, SMS, email, apps, messengers, letters and other correspondence and in person.
HOW LONG WILL WEST KENT COMMUNITY RADIO KEEP MY INFORMATION?
We will hold your personal information on our systems for as long as is necessary for undertaking the relevant activity, or as long as is set out in any relevant contract you hold with West Kent Community Radio.
CAN I REQUEST THAT MY DATA BE DELETED?
A Section 11 Data Protection Notice gives you the right to make a request to an organisation to stop processing your data for the purposes of direct marketing.
CAN I FIND OUT WHAT DATA WEST KENT COMMUNITY RADIO HOLDS ABOUT ME?
Under the Data Protection Act/General Data Protection Regulation you have the right to request a copy of the personal information West Kent Community Radio holds about you and to have any inaccuracies corrected or your data deleted. We require you to prove your identity with two pieces of approved identification. We will use reasonable efforts consistent with our legal duty to supply, correct or delete personal information about you on our files. Please address requests and questions about this or any other question about this Privacy and Cookies Policy to the Data Manager, West Kent Community Radio.
We will need two copies of forms of identification, which can be:
Utility bill (from last 3 months)
Current vehicle registration document
Bank statement (from last 3 months).
What is a Cookie?
Information supplied by cookies can help us to understand the profile of our visitors and help us to provide you with a better user experience. For example, if on a previous visit you went to our courses pages, we might find this out from your cookie and relevant information on your second and subsequent visits, West Kent Community Radio uses this type of information to help improve the services it provides to its users.
Please note that during your visits to West Kent Community Radio websites you may notice some cookies that are not related to West Kent Community Radio or our contractors.
To enhance the user experience, we sometimes embed content from social media and other third party websites. These may include YouTube, Twitter, Facebook, SoundCloud, Vine, Instagram, Pinterest and Flickr. As a result, when you visit a page containing such content, you may be presented with cookies from these websites and these third party cookies may track your use of the West Kent Community Radio website. West Kent Community Radio does not control the dissemination of these cookies and you should check the relevant third party's website for more information. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the West Kent Community Radio website.
Where West Kent Community Radio embeds content from social media and other third party websites, some websites may use Google Analytics to collect data about user behaviour for their own purposes. West Kent Community Radio does not control this. For more information, see the Google webpage “How Google uses data when you use our partners’ sites or apps”.
OTHER INFORMATION COLLECTED FROM WEB BROWSERS
Your web browser may also provide West Kent Community Radio with information about your devices, such as an IP address and details about the browser that you are using. We use the information provided by your browser or by the link that you have clicked to understand the webpage that directed you to West Kent Community Radio and this may be captured by performance cookies.
DO NOT TRACK BROWSER SETTINGS
Do not track (DNT) is a feature offered by some browsers, with some newer browsers offering it as default. If you enable it, it sends a signal to websites to request that your browsing isn't tracked, for example by third party ad or social networks, or analytic companies. At present no industry-wide uniform standard has been agreed upon and adopted to determine how DNT requests should be managed, so our website doesn’t currently respond to DNT requests. Until that standard is established, we'll continue to review DNT and other new technologies, but won't respond to DNT requests. We're giving you this information to comply with recent legislation, and to ensure that we are honest and clear about your privacy when using our website. We know you'd expect nothing less from us, and please be assured that we're working on a number of other privacy and cookie-related improvements to the website.
CHANGES TO WEST KENT COMMUNITY RADIO’S PRIVACY AND COOKIES NOTICE
This Privacy and Cookies Notice may be updated from time to time so you may wish to check it each time you submit personal information to West Kent Community Radio. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use the West Kent Community Radio websites to submit personal information to us. If material changes are made to the Privacy and Cookies Notice, for instance affecting how we would like to use your personal information, we will provide a more prominent notice (including, for certain services, email notification of Privacy Notice changes).
CONTACTING WEST KENT COMMUNITY RADIO ABOUT THIS PRIVACY AND COOKIES NOTICE
If you any questions or comments about this Privacy and Cookies Notice please contact:
West Kent Community Radio
126 London Road, Southborough, Tunbridge Wells TN4 0PL
Last updated: August 2023